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Refund Policy
Last updated November 20, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at contactus@feasterfactoryoutlet.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Feaster Factory Outlet
Attn: Returns
RMA #
RETURN ADDRESS TO BE GIVEN AT TIME OF RETURN DEPENDING ON ITEM TYPE
Honolulu, HI 96817
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● perishable goods (like most edible products), health and personal care items (like opened cosmetics or certain medical supplies), hazardous materials, customized products, and digital products like downloadable software and gift cards. Additionally, items that have had their serial number or UPC removed, or products marked as "Final Sale," are non-returnable.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Do you offer international shipping?
Yes
How to know if this website is safe to shop from?
We offer our customers a secure shopping platform through the HTTPS protocol visible in your browser, which safeguards data exchanged between your browser and a website. This ensures the privacy and integrity of sensitive information, such as passwords and credit card numbers, which is signified by a padlock icon and "https://" in the address bar. Additionally, we supply transparent contact information and privacy policies.
What type of products cannot usually be returned back after purchase?
Items that usually cannot be returned are digital downloads, personalized or customized products, perishables like food and flowers, opened hygiene items, hazardous materials, firearms, gift cards, and certain electronics or software. These are often labeled as "Final Sale" to ensure health and safety.